September 2012 - March 2014

HUAWEI TECHNOLOGIES LTD,  MANAGER
TRANSMISSION LEAD – NOC

Initial responsibilities include setting up of NOC team members, recruitment, setup of GNOC process & office infrastructure for the 1st MS project.
·   Successfully completed the Transition & Transformation, KA,KT from UK to India GNOC.
·   Setting up the entire Transmission team in GNOC FO.
·   Setting up process , WLAs , SLA targets with Vendor & customer.
·   Perform DD & KA sessions
·   Compete KT to on-boarded members & complete a successful hot cutover.
·   Working on operational issues & event monitoring.
·   Incident management within agreed SLA.
·   Closure of pending handed over cases.
·   Handle Change, Problem, Release, Spare management.
·   Field team management for onsite activities.
·   Coordinate & Schedule Preventive & periodic maintenance.
·   Coordinate with TAC, TPs, LL providers & OPCOs related to changes & fault handover.
·   Setup Incident bridge with the IM team for P1,P2 events.
·   Flashing of Incident & SLA reports.
·   Develop job-aids & KEDB for operation team.
·   Input and Participate in review meetings with client & front ending teams.