E2E Management for migration and offshoring managed services projects to GNOC.
·   New NOC build project. Setup process, tools, infrastructure, communication, display, convenience.
·   Setup E2E project plan, transition, transformation, implementation of process, tools & OSS
·   Design, customize & set up process like Incident, Change, Problem, Service desk Management etc. based on ITIL, MSUP framework.
·   Setup KPI, SLAs , MTTRs, reporting templates. Review and improve periodically.
·   Operate & stabilize new projects in the GNOC.
·   Support to setting up local onshore MS team members.
·   Identify and dimensioning of field staffs.
·   Budget management to meet business case and project financials.
·   Build healthy working relationships between local teams of field & infra with the GNOC teams.
·   Transition of Tools, vehicle, spare management for local MS transition.
·   Implement Workforce management system, Ticketing system and Automation.
·   Set up continuous improvement, competence development & quality within the projects running in GNOC.
·   Managed pool of domain experts & buffer team for emergency requirement in GNOC operation. Team size 16 .
·   Conduct regular process audits & suggest corrective actions.
·   Achieve KPIs set by customer for frontline.
·   Resolve network issues with in SLA. Ensure higher service availability.
·    Provide RCA & RFO and on time support to customer and local MS team