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ABOUT ME
Operations & Service management professional with 23 years of industry experience with special focus in achieving customer-centricity.
Qualified in setting up operations of CT, Quality and Security operations. Experienced in industry best practices & process frameworks like TMForum, ITIL, eTom, MSUP
Expertise in telecom technologies involving FTTx , GPON, SDH & DWDM Transmission, Solution preparation, planning, deployment, optimization, O&M, customer management.
Experience of Information Security Management System (ISMS ISO 27001) Business Continuity Management System (BCMS ISO 22301), Client data privacy management, General Data Protection Regulation (GDPR), Data Protection Act (DPA), Information security best practice, process, governance & implementation.
Experience in program management of infrastructure and service management.
Previously, I was handling AI, BI & Data science projects, FP&A consulting & solutions. Use case development.
Currently I am holding the position of Deputy General Manager - Service Delivery at K-FON ( Govt of Kerala )​
EXPERIENCE
Work History
January 2025
KERALA FIBER OPTIC NETWORK LIMITED
DEPUTY GENERAL MANAGER - SERVICE DELIVERY
December 2021
FINLYTYX AI LABS PVT LTD
HEAD OF SERVICE DELIVERY
August 2021
CODEA TECHNOLOGIES INC
VP, CMO.
January 2021
AI VILLAGE RESEARCH LABS PVT LTD,
GENERAL MANAGER
February 2009 - September 2020
HUAWEI TECHNOLOGIES LTD,
SENIOR MANAGER
April 2008Â - February 2009
BHARTI AIRTEL LTD
ASSISTANT MANAGER
November 2001Â - April 2008
RELIANCE COMMUNICATIONSÂ LTD
DEPUTY MANAGER
Core Competencies
Knowledge in Artificial Intelligence, Machine learning, Deep learning, Business Intelligence, Cognitive Science, Data Science, Printable intelligence, Brain Computer Interface,
Specialized in Process, Tools, NOC transition & migration, NOC setup, SOC operations, IT infra requirement management and deployment, Resource optimization, Business intelligence(BI), Automation (RPA) projects, Consulting, Customer delivery & delight management, MSSP setup.
Achieve quantitative and qualitative target to ensure continued success and growth of the business unit with client satisfaction.
Produces measurable results
Risk focused
Excellent written and verbal communication
Security and business objective alignment
Builds strong partnerships
Organizational leadership and teambuilding
Achieves objectives with integrity
